bkbd Privacy Policy — How We Collect, Use & Protect Your Data

bkbd is an online cricket betting and casino platform accessible at https://bkbd.onl, serving players primarily based in Bangladesh. bkbd acts as the data controller for all personal information collected from registered players and platform visitors.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you may contact our dedicated support team using the following details:

• Email (plain text — not a clickable link): [email protected]
• Platform: https://bkbd.onl
• Operating hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

All privacy-related enquiries are handled by our dedicated compliance team and will receive a response within five business days of receipt. Where a request involves the retrieval or deletion of personal data, additional time may be required to complete the process securely.

bkbd collects only the personal data that is necessary to operate the platform, comply with applicable legal obligations, and deliver a safe and personalised experience to each player. The categories of data we collect include:

bkbd collects personal data through the following channels and mechanisms:

• Direct Registration: When you create an account on the bkbd platform, you voluntarily provide identity, contact, and account data via the registration form.
• KYC Verification Submissions: When you upload identity documents, proof of address, or proof of payment method in response to a KYC request, bkbd receives and stores those documents securely.
• Deposits and Withdrawals: When you initiate a financial transaction via bKash, Nagad, Rocket, Upay, or a bank transfer, transaction references and related financial data are recorded by the platform and the respective payment processor.
• Platform Interaction: As you browse, wager, and play on bkbd, your gaming activity, session data, and in-platform behaviour are automatically recorded to support platform operation and responsible gaming obligations.
• Customer Support Interactions: When you contact bkbd support via email or live chat, the contents of that communication are retained as part of your account record.
• Cookies and Browser Technologies: bkbd uses cookies and similar technologies to collect technical and behavioural data automatically when you visit the platform. Please see Section 6 for full details on cookie use.

bkbd does not acquire personal data about you from third-party data brokers or marketing list providers. Any data received from third parties (such as payment processors confirming a transaction) is limited to what is necessary for the specific operational purpose.

bkbd processes your personal data only where a valid legal basis exists for doing so. The primary purposes for which we use your data, and the corresponding legal bases, are as follows:

• Contract Performance: Processing your data is necessary to provide you with the services you have registered for — including account management, game access, payment processing, and customer support. Without this data, bkbd cannot deliver its core platform services to you.
• Legal Obligation: bkbd is required to collect and retain certain data — particularly identity and financial records — to fulfil legal and regulatory obligations relating to Know Your Customer (KYC) verification, anti-money laundering (AML) controls, and fraud prevention. This data may be retained for specified periods even after account closure.
• Legitimate Interests: bkbd processes technical and behavioural data on the basis of its legitimate interests in maintaining platform security, preventing fraudulent activity, improving the user experience, and monitoring for responsible gaming indicators. These interests are balanced against your right to privacy and do not override that right where your interests are more significant.
• Consent: Where bkbd sends you optional marketing communications or promotional notifications (e.g., bonus alerts, seasonal promotions), this is done only on the basis of your prior, explicit consent. You may withdraw this consent at any time by contacting [email protected].

bkbd does not use automated decision-making or profiling in a manner that produces significant legal effects on players without human review. Responsible gaming flagging and fraud detection are reviewed by the bkbd compliance team before any account action is taken.

bkbd does not sell your personal data to any third party under any circumstances. However, to operate the platform effectively and comply with applicable obligations, bkbd shares limited and necessary personal data with the following categories of trusted third parties:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive only the transaction-relevant data required to process deposits and withdrawals. These providers operate under their own privacy policies and are independently responsible for data protection in their systems.
• Identity Verification and KYC Partners: bkbd may engage specialist third-party identity verification services to assist with document authentication and fraud screening. These partners process identity data under strict contractual data-processing agreements and are prohibited from using the data for any purpose other than verification.
• Game Content Providers: Providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may receive session identifiers and game-activity data necessary to deliver their games on the platform. These providers do not receive full account or identity data.
• IT and Infrastructure Providers: Hosting, server, and security infrastructure providers that support the operation of the bkbd platform may have access to technical data in the course of providing their services. All such providers operate under confidentiality obligations.
• Legal and Regulatory Authorities: bkbd will disclose personal data to law enforcement agencies, financial intelligence units, or courts of competent jurisdiction where required to do so by applicable law, court order, or regulatory instruction. bkbd will notify affected players of such disclosures where legally permitted to do so.

bkbd uses cookies — small text files stored on your device by your web browser — and related tracking technologies to operate and improve the platform. The categories of cookies used on bkbd are as follows:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They manage your login session, maintain your account state across pages, and ensure the security of your interaction with the platform. These cookies cannot be disabled without breaking core platform functionality.
• Performance and Analytics Cookies: bkbd uses anonymised analytics cookies to understand how players navigate the platform — which pages are visited most frequently, where players encounter difficulty, and how game performance can be improved. No personally identifiable information is included in analytics data.
• Functional Cookies: These cookies remember your platform preferences — such as language settings, display preferences, and responsible gaming tool settings — so you do not need to re-enter them on each visit.

bkbd does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts. You will not be tracked across other websites by bkbd for advertising purposes.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the bkbd platform. Disabling performance cookies will not affect your ability to play or bet.

bkbd retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention principles apply:

• Active Account Data: All personal, financial, and gaming activity data associated with an active account is retained for the duration of the account's active status.
• Closed Account Data: Following account closure, bkbd retains identity, financial, and transaction records for a minimum of five years in accordance with anti-money laundering and fraud-prevention legal requirements. After this period, data is securely deleted or anonymised.
• KYC Documents: Identity verification documents are retained for a minimum of five years from the date of submission or the date of account closure, whichever is later.
• Support Communications: Customer support records are retained for three years from the date of the last interaction, to enable resolution of any future disputes relating to that interaction.
• Technical and Log Data: Server logs, IP address records, and session data are retained for a maximum of 12 months, after which they are routinely purged.
• Marketing Consent Records: Where you have provided consent to receive marketing communications, a record of that consent is retained for five years from the date of the last communication or withdrawal of consent.

Upon expiry of the applicable retention period, bkbd will securely delete or irreversibly anonymise your personal data using industry-standard data destruction methods.

bkbd takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the bkbd platform is encrypted in transit using SSL/TLS protocols. You can verify this by the padlock icon and "https://" prefix in your browser's address bar.
• Encrypted Data Storage: Sensitive data fields — including identity documents, payment references, and password hashes — are stored using strong encryption standards in secured database environments.
• Access Controls: Access to personal data within bkbd's systems is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Fraud Detection Systems: bkbd's automated fraud detection systems continuously monitor account activity and transaction patterns for indicators of unauthorised access or suspicious behaviour, triggering alerts and review processes where anomalies are detected.
• Two-Factor Authentication: bkbd supports and encourages the use of two-factor authentication (2FA) on player accounts to provide an additional layer of protection against unauthorised login.

Despite these measures, no internet-based platform can guarantee absolute security. bkbd encourages players to use strong, unique passwords for their accounts, to keep their login credentials confidential, and to contact support immediately at [email protected] if they suspect unauthorised access to their account.

As a player on the bkbd platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact [email protected] with your account username and a clear description of your request:

• Right of Access: You may request a copy of all personal data bkbd holds about you. bkbd will provide this in a structured, commonly used format within a reasonable timeframe.
• Right to Rectification: If any personal data held by bkbd about you is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections may require re-submission of supporting documents.
• Right to Erasure: You may request that bkbd delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to bkbd's legal retention obligations — data required by law to be retained cannot be erased before the mandatory retention period expires.
• Right to Restrict Processing: In certain circumstances, you may request that bkbd restrict the processing of your data — for example, while the accuracy of data you have disputed is being verified.
• Right to Data Portability: Where data processing is based on your consent or the performance of a contract, you may request that bkbd provide your personal data in a portable, machine-readable format so that you may transfer it to another service provider.
• Right to Object: You have the right to object to processing of your personal data carried out on the basis of bkbd's legitimate interests. bkbd will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

bkbd will respond to all rights requests within 30 days of receipt. Where the complexity or volume of requests requires additional time, bkbd will notify you within the initial 30-day period and provide an updated expected response date.

The bkbd platform is strictly intended for adults aged 21 years and above. bkbd does not knowingly collect personal data from any individual under the age of 21.

Age verification is a mandatory step in the registration and KYC process. If bkbd becomes aware, through any means, that a player is under 21 years of age, the following steps will be taken immediately:

• The account will be suspended immediately pending investigation.
• Any deposits made by the underage player will be refunded to the originating payment method.
• Any winnings accrued during the underage player's activity will be voided and forfeited.
• All personal data associated with the underage account will be securely deleted as soon as the investigation is complete, except where retention is required by law.

If you have reason to believe that a minor has registered or is using a bkbd account, please report this immediately to [email protected]. bkbd takes underage gambling prevention with the utmost seriousness and will act on any credible report without delay.

bkbd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or platform functionality. When material changes are made to this policy, bkbd will notify registered players via the email address associated with their account at least 7 days before the updated policy takes effect.

The most current version of the Privacy Policy will always be available at https://bkbd.onl/privacy-policy. The "Effective Date" at the top of the policy document indicates when the current version came into force. We encourage you to review this page periodically to stay informed about how bkbd protects your data.

Your continued use of the bkbd platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the updated policy, you should cease using the platform and contact [email protected] to close your account and arrange withdrawal of your available balance.

If you are dissatisfied with how bkbd has handled your personal data or believe that your data rights have been infringed, we strongly encourage you to contact us in the first instance so that we may attempt to resolve the matter directly:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: bkbd will acknowledge privacy complaints within 48 hours and provide a substantive response within 14 calendar days.

bkbd is committed to resolving all data-related complaints fairly, transparently, and in a timely manner. All privacy complaints are escalated directly to the compliance team and treated with the highest priority.